Retail Staffing & Merchandising Recruting
|Nature of Work|
Whether selling shoes, computer equipment, or automobiles, retail salespersons and merchandisers assist customers in finding what they are looking for.
They also try to increase sales by describing a product's features, demonstrating its uses, and promoting its value.
In addition to selling, many retail salespersons—especially those who work in department and apparel stores—conduct financial transactions with their customers. This usually involves receiving payments by cash, check, debit card, or credit card; operating cash registers; and bagging or packaging purchases. Depending on the hours they work, retail salespersons may have to open or close cash registers. This work may include counting the money in the register and separating charge slips, coupons, and exchange vouchers. Retail salespersons also may have to make deposits at a cash office. In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays.
For some sales jobs, particularly those involving expensive and complex items, retail salespersons and merchandisers need special knowledge or skills. For example, salespersons who sell automobiles must be able to explain the features of various models, the manufacturers' specifications, the types of options and financing available, and the details of associated warranties. In addition, all retail salespersons must recognize security risks and thefts and understand their organization’s procedure for handling such situations—procedures that may include notifying security guards or calling police.
Source: U.S. Department of Labor, Bureau of Labor Statistics