Call Center Business Analyst

Call Center Business Analysts offer expertise regarding the business operations of a call center. Business analysts must be capable of reading and interpreting accounting, human resources and productivity documents in order to determine the difference between the call center's actual performance and potential performance, and come up with viable solutions to any problems.

Business analysts are responsible for managing clients, making presentations, and explaining call center statistics. They also make business plans with new clients to detail goals and expected outputs, and solidify contracts.