Call Center Technology Analyst

Call Center Technology Analysts are responsible for providing support, designing technical solutions, and offering expertise regarding call center applications.  Call Center Technology Analysts help to identify problems with existing systems and work to resolve them by utilizing up-to-date technologies.  They work to improve the experience of both call center employees and clients by increasing the efficiency and quality of the technology used.  Call Center Technology Analysts may seek to reduce the need for live support, increasing customer retention, and simplifying processes.