Claims Adjuster
| Job Overview |
Claims Adjusters inspect property damage to determine how much the insurance company should pay for the loss. The property they inspect could be a home, a business, or an automobile.
They interview the claimant and witnesses, inspect the property, and do additional research, such as look at police reports. Adjusters may consult with other workers, such as accountants, architects, construction workers, engineers, lawyers, and physicians, who can offer a more expert evaluation of a claim.
They gather information—including photographs and statements, either written or recorded audio or video—and put it in a report that Claims Examiners use to evaluate the claim. When the Examiner approves policyholder's claim, the Claims Adjuster negotiates with the claimant and settles the claim.
If the claimant contests the outcome of the claim or the settlement, Claims Adjusters work with attorneys and expert witnesses to defend the insurer's position.
Source: Occupational Outlook Handbook, Bureau of Labor Statistics, U.S. Department of Labor