Customer Service Representative

Alternate Titles: Customer Service Associate, Customer Service Advisor, Client Services Representative, Hub Associate, Customer Service Specialist, Customer Service Agent, Member Services Representative


Customer service representatives use computers, telephones, and other technology extensively in their work. When the customer has an account with the company, a representative will usually open his or her file in the company’s computer system. Representatives use this information to solve problems and may be able to make specific changes as necessary. They also have access to responses for the most commonly asked questions and specific guidelines for dealing with requests or complaints. In the event that the representative does not know the answer or is unable to solve a specific problem, a supervisor or other experienced worker may provide assistance.