Head Teller

Head Tellers manage Teller operations. They do the same tasks as other Tellers as well as some managerial tasks, such as setting work schedules or helping less experienced tellers. Because of their experience, Head Tellers may deal with difficult customer problems, such as a customer questioning an error with an account. Head Tellers also go to the vault (where larger amounts of money are kept) and ensure that the rest of the Tellers have enough cash to cover their shift.

Source: Occupational Outlook Handbook, Bureau of Labor Statistics, U.S. Department of Labor