J. Kent Staffing Candidate with over 20 years’ management experience seeks Account Manager position in Denver. Experience includes focusing on customer service initiatives to include development of customer care and call center procedures, improved processes and reporting functionalities and expanded communication between call center and upper management resulting in increased customer satisfaction scores by 20-25%. Directed efforts to overhaul corporate and client impressions of call center operations including call quality, responsiveness, consultant training, and call center management effectiveness while maintaining a $1 million budget. Holds a Bachelor of Arts in Communications from Purdue University.
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