New Hire Orientation

What you need to know before you start your assignment for J. Kent Staffing

1. Assignment Details

The J. Kent Staffing Manager who hires you for your assignment will provide you with the following information:

  • Client company information – company name, address, phone, website, description of the company’s product/services, directions, parking instructions
  • Client contact information – the name and title of who to ask for when you arrive, who you report to/work for (Client Supervisor), and who is authorized to approve your Online Timesheet
  • Dress code for the assignment
  • Assignment start date, end date, scheduled work hours, job duties*, and hourly pay rate

* Contact your J. Kent Staffing Manager if your job duties change from what you were originally told.

2. Arrival Notification
  • On the first day of a new assignment (not subsequent days), you are required to notify your J. Kent Staffing Manager of your arrival via call/text/email as soon as possible upon arriving, but no later than 15 minutes after your shift start time.
  • To not have to interrupt your training, we recommend that you give your Arrival Notification just before you walk into your assignment.
  • You are also required to give an Arrival Notification the first day back after an Unscheduled Absence, and once you arrive to work if you were Tardy/Late.
3. Unscheduled Absences
  • If you are unable to report to work for your scheduled shift, you must notify your J. Kent Staffing Manager (not your Client Supervisor)* as soon as possible via call/text/email, but no later than one hour before your scheduled shift time, so that we have time to find a replacement for you, if needed.
  • In your call/text/email you must state the reason for your absence, and expected date which you will be able to return to work.
  • If you are unable to return to work on the date that you expected, you are required to give a daily update to your J. Kent Staffing Manager, so that we can be in communication with our Client.
  • On your first day back to work after an unscheduled absence, you are required to give an Arrival Notification (call/text/email) to your J. Kent Staffing Manager, so that we know you are back at work.
  • Our Client is counting on you to be at work every day, and so are we. Excessive unscheduled absences may be cause for removal from assignment and/or termination from J. Kent Staffing.

* There may be situations where you are instructed by J. Kent Staffing to inform BOTH J. Kent and your Client Supervisor if you are going to be absent.

4. Tardiness/Late for Work
  • If you will be more than 5 minutes late for your scheduled shift, you must notify your J. Kent Staffing Manager (not your Client Supervisor)* via call/text/email as soon as you know you will be late.
  • In your call/text/email you must state the reason for being late, and the expected time which you will be arriving at your assignment.
  • When you arrive at work after being tardy/late, you are required to give an Arrival Notification (call/text/email) to your J. Kent Staffing Manager stating what time you arrived so that we know you are back at work.
  • Our Client is counting on you to be at work on time every day, and so are we. Excessive tardiness may be cause for removal from assignment and/or termination from J. Kent Staffing.

* There may be situations where you are instructed by J. Kent Staffing to inform BOTH J. Kent and your Client Supervisor if you are going to be tardy/late.

5. Time Off Requests
  • All Time Off Requests (doctor appointments, vacations, etc.) must be emailed to your J. Kent Staffing Manager as far in advance as possible. In your email, please state the reason for the request, the days/dates requested, and the time needed off (if not a full day).
  • Do not request the time off directly with our Client. We will communicate with our Client about all reasonable requests and your J. Kent Staffing Manager will let you know if your request is approved.
  • J. Kent Staffing will try to accommodate all reasonable Time Off Requests, however, we cannot guarantee that all Time Off Requests will be approved.
  • At our Client’s request, a new J. Kent Employee may be assigned to work for the Client during your approved absence.
6. Online Timesheet Instructions & Deadlines
  • J. Kent’s work week runs from Monday – Sunday, ending at 11:59 p.m. on Sunday.
  • You are responsible for completing an Online Timesheet in J. Kent’s Employee Portal for each different assignment you work each week.
  • The Timesheet Deadline is the end of the work week, Sunday at 11:59 p.m, although we recommend you complete and submit your Online Timesheet as soon as possible following the end of your last shift for the week.
  • Certain assignments (for example, events with a large number of J. Kent Staff) do not require you to complete an Online Timesheet to get paid. Your J. Kent Staffing Manager will inform you if an Online Timesheet is NOT required. In these cases, there will be a Sign-In/Sign-Out Sheet which will serve as your Timesheet.
7. Payday & Paycheck Options

Payday:

  • Payday is each Thursday for the previous work week (Monday – Sunday).

Paycheck Release Options:

J. Kent offers 2 paperless methods for payment of wages – Direct Deposit or Paycard.

1. Direct Deposit:

  • Funds are deposited directly into your bank account
  • Availability of funds varies from bank to bank
  • Always verify your funds were received
  • J. Kent is not responsible for overdraft fees

OR

2. Paycard:

  • Pick up a Global Cash Card Paycard from J. Kent (or use your Paycard)
  • Funds are deposited directly onto your Paycard
  • Learn how to use your Paycard with no fees!
  • For activation or questions, contact Global Cash Card at 888-220-4477, or www.globalcashcard.com
  • Always know your balance
  • J. Kent is not responsible for any Paycard fees

Paycheck Questions and Corrections:

If your paycheck is incorrect, or if you have any other questions about your paycheck, you must notify your J. Kent Staffing Manager immediately. Your question will be researched and responded to within 8 business hours of the request. Paycheck corrections, if any, will be made no later than the next weekly payroll run.

8. Assignment End & Future Availability

Assignment Completion:

You must immediately notify your J. Kent Staffing Manager as soon as you know the actual date when your current Assignment will end, which notice may not be later than 4 hours before the close of business on the last day of the Assignment.

Availability:

It is your responsibility to notify your J. Kent Staffing Manager upon completion of an assignment and, on an ongoing basis thereafter, of your availability to accept future Assignments. Failure to do so will be considered a Voluntary Quit.

9. Assignment Do’s and Don’ts
  • DO be on time, every day. We recommend you arrive 5 minutes early, so you are ready to work at your scheduled start time.
  • DO dress appropriately for each assignment, as instructed by your J. Kent Staffing Manager.
  • DO contact your J. Kent Staffing Manager if you have any Employer/Employee related questions. Only job task questions should be directed to your Client Supervisor.
  • DO contact your J. Kent Staffing Manager immediately if you have any concerns relating to safety or harassment on your assignment
  • DO contact your J. Kent Staffing Manager if you are asked to do job duties that are significantly different than how the job was described to you.
  • DON’T use your cell phone or our Client’s business phone for personal phone calls during work hours. You may use your cell phone on breaks.
  • DON’T use our Client’s computer to check your email or otherwise use the internet for personal reasons.