Enthusiastic, high-achieving, goal oriented with over twenty years of outstanding performance based on a solid track record of customer service, growth and profitability in Workers Compensation Third Party Administration services. Led activities of the team to maximize profits, market share and customer satisfaction. Directly responsible for managing, controlling, coordinating, and providing strategic direction to a multi-functional 32 member team responsible for a specific book of business consisting of Self-insured and Association accounts. Developed and implemented loss control strategies and return to work programs that resulted in reducing overall claims and legal costs and therefore decreased workers compensation budget. Responsible for customer performance expectations of my assigned book of business. Well versed in claims management, Workers Compensation Act, and Rules of Procedure.
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