With an Associate Degree and additional computer training from DeVry, this J. Kent Employee presents with 3 years of Help Desk experience working for a national retailer. Provided remote support via telephone and telnet connections to store managers and other system users. Analyzed, identified and troubleshot hardware and software issues on point of sale computers, PC workstations and telecommunication equipment. Maintained logs of work orders, open items and resolutions. Well versed in Windows and UNIX platforms.
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