On the first day of a new assignment (not subsequent days), you are required to notify your J. Kent Staffing Manager of your arrival via call/text/email as soon as possible upon arriving, but no later than 15 minutes after your shift start time.
In order to not have to interrupt your training, we recommend that you give your Arrival Notification just before you walk into your assignment.
You are also required to give an Arrival Notification the first day back after an Unscheduled Absence, and once you arrive to work if you were Tardy/Late.
If you are unable to report to work for your scheduled shift, you must notify your J. Kent Staffing Manager (not your Client Supervisor)* as soon as possible via call/text/email, but no later than one hour before your scheduled shift time, so that we have time to find a replacement for you, if needed.
In your call/text/email you must state the reason for your absence, and expected date which you will be able to return to work.
If you are unable to return to work on the date that you expected, you are required to give a daily update to your J. Kent Staffing Manager, so that we can be in communication with our Client.
On your first day back to work after an unscheduled absence, you are required to give an Arrival Notification (call/text/email) to your J. Kent Staffing Manager, so that we know you are back at work.
Our Client is counting on you to be at work every day, and so are we. Excessive unscheduled absences may be cause for removal from assignment and/or termination from J. Kent Staffing.
* There may be situations where you are instructed by J. Kent Staffing to inform BOTH J. Kent and your Client Supervisor if you are going to be absent.
Tardiness/Late for Work
If you will be more than 5 minutes late for your scheduled shift, you must notify your J. Kent Staffing Manager (not your Client Supervisor)* via call/text/email as soon as you know you will be late.
In your call/text/email you must state the reason for being late, and the expected time which you will be arriving at your assignment.
When you arrive at work after being tardy/late, you are required to give an Arrival Notification (call/text/email) to your J. Kent Staffing Manager stating what time you arrived so that we know you are back at work.
Our Client is counting on you to be at work on time every day, and so are we. Excessive tardiness may be cause for removal from assignment and/or termination from J. Kent Staffing.
* There may be situations where you are instructed by J. Kent Staffing to inform BOTH J. Kent and your Client Supervisor if you are going to be tardy/late.
Time Off Requests
All Time Off Requests (doctor appointments, vacations, etc.) must be emailed to your J. Kent Staffing Manager as far in advance as possible. In your email, please state the reason for the request, the days/dates requested, and the time period needed off (if not a full day).
Do not request the time off directly with our Client. We will communicate with our Client about all reasonable requests and your J. Kent Staffing Manager will let you know if your request is approved.
Kent Staffing will try to accommodate all reasonable Time Off Requests, however cannot guarantee that all Time Off Requests will be approved.
At our Client’s request, a new J. Kent Employee may be assigned to work for the Client during your approved absence.
Personal Appearance and Conduct
One of the primary judgments made about J. Kent is based upon the appearance of our employees. J. Kent is in the business of serving a discerning class of Clients. You will be expected to represent J. Kent in a clean, neat and professional manner.
Your appearance must reflect favorably upon you and J. Kent. You are expected to be discrete in your conduct and conservative in grooming and dress. No jeans, leggings, tennis shoes or other casual attire is permitted unless prior approval from your J. Kent Staffing Manager is received (approval will be specific to the assignment).
All J. Kent Employees prefer to work on Assignments where cooperation, respect, and harmony prevail. All of us can accomplish our work effectively only with the cooperation and respect of our fellow employees. You are expected to exercise good judgment and show cooperation and courtesy when dealing with coworkers and with the public.
If at any time, you are offered or work an Assignment that you are not able to safely or competently perform any responsibility of the Assignment, you must immediately advise your J. Kent Staffing Manager.
In case of an illness, injury or accident that you believe is related to an Assignment or your J. Kent Employment, you are required to report the event immediately to your J. Kent Staffing Manager. You must report regardless of whether or not you believe that you are seriously injured or whether or not you think you need medical attention. A First-Report-of Injury form will need to be completed by you or by your J. Kent Staffing Manager, based on the information you provide to them.
All examinations and treatments (including follow-up care) for illnesses, injuries or accidents that you believe may be related to an Assignment or your J. Kent Employment, must be provided by the physicians and other health care providers and at the facilities designated by J. Kent (“Designated Providers”). In the event of an emergency, you must be treated at the hospital nearest to the location of the Assignment where you are working when the illness, accident or injury occurs.
It is your responsibility to ask your J. Kent Staffing Manager if you have any questions about the names or locations of the Designated Providers.
Use of Client Phones
The Client’s phones are not for personal use. The phone is a necessary and vital part of the Client’s business. Incoming and outgoing personal phone calls are prohibited during Work Hours except in the case of an emergency.
Concerns, Questions, Problems
If you have any concerns, questions or problems related to an Assignment, regardless of its nature, you must promptly report this to your J. Kent Staffing Manager. Never discuss assignment problems with Clients, their employees or other Contractors.
Assignment Changes By The Client
Should your Work Hours, tasks, duties or responsibilities change considerably (for example, utilization of a higher or lower skill level) from the nature of the original terms of the Assignment, report this to your J. Kent Staffing Manager immediately. If you are transferred to another department, floor, or are assigned a new Client Supervisor, you also must advise your J. Kent Staffing Manager immediately.
Should you be notified by the Client that the Client wishes to extend your Assignment beyond the original end date, you must notify your J. Kent Staffing Manager immediately and advise him/her whether you will accept the extension. The extension must be approved, in advance, by your J. Kent Staffing Manager who will then confirm the extension with the Client.