The “auto attendant “may reign supreme in many organizations (think United Airlines), however, there are some Denver employers who believe that a receptionist’s presence, over the phone and in person, is still the preferred way they would like to greet and welcome their customers and clients. At J. Kent Staffing we are beginning to see many of our customers re-thinking the role of the receptionist, and the value they provide to those organizations that wish to differentiate themselves from a menu, driven automated attendant during their normal business hours.
According to the BLS’s Occupational Outlook Handbook, that is faster than the average for all occupations. Why? Many job opportunities will arise from the need to replace workers who leave the occupation. Now in 2013 we are starting to see these ageing skilled, experienced people leave the workforce. Initially this creates opportunity for younger people but the problem gets serious when we look at the amount of younger people coming into the workforce. There simply aren’t enough to fill the gap including Receptionists.
Receptionists work in almost every industry and perform various administrative tasks, including answering telephones and giving information to the public and customers. However, for the most part, the receptionist of today is expected to do more than just sit there and direct traffic. Those with related work experience and good computer skills should have the best job opportunities in the coming years.
J. Kent’s client, a prominent architectural firm with impressive, creative offices in Denver’s vibrant LoDo neighborhood was in need of a full-time receptionist. The Office Administrator had been searching for a new, full-time receptionist for many weeks, however, no viable candidates surfaced. A decision was made to get some relief through flexible staffing support by engaging J. Kent to staff for their Denver temporary receptionist position.
Although many individuals would like to work in this fun, creative, fast-paced environment, J. Kent’s Staffing Manager understood that the culture fit and public relations / customer service skills were going to be critical to the success of the position. One candidate, Erin was immediately tapped to interview with our client for the Denver temporary staffing opportunity that, just might, become a full-time position. What did Erin present that made her a very qualified candidate for this J. Kent temporary employment opportunity:
After 4 weeks as a J. Kent Employee, Erin received an offer of full-time employment from our client. Congratulations Erin.
Source: BLS Occupational Outlook Handbook, SHRM, HR Strategies and Best Practices, Avoiding the Boomer Drain