Customer Service Representative, Denver, Colorado

J. Kent Staffing Hires 13 Remote CSR’s to Support Client’s Busy Summer Season


Remote Customer Service Representative

One of J. Kent’s clients is in the fast-growing industry of vacation home rentals. When the pandemic hit the U.S. hard in March, our client had mass layoffs due to the immediate halt of the vacation industry.

But, as summer approached and stay at home orders lifted, restless Americans started to explore options for getting out of the house. Instead of turning to hotels and resorts, many looked into renting a vacation home.

Still unsure if business would be strong or stable enough to re-hire their full-time employees, our client turned to temporary, supplemental staffing to meet their increased demand for customer service reps. J. Kent Staffing was tasked with hiring a team of 13 CSR’s to work remotely, responding to customer questions over email, and updating and tracking information in Salesforce.

Meet One of our Project Team Members – Azaria:

Azaria graduated from University of Wisconsin-Madison in 2012 with a BA in Communications and Environmental Studies. She was passionate about music and culture, so was drawn to larger cities where the arts were prolific. But after living and working in New York and Chicago, Azaria was ready for a smaller city feel with an abundance of year-round outdoor activities. Denver met all of these requirements, with the added bonus of a thriving arts community.

When Azaria moved to Denver in late 2019, she was able to keep her job as a Tour Manager for a NYC based rock band. Since this work was more sporadic and inconsistent, she contacted J. Kent Staffing seeking supplemental part-time work. When the band’s future shows were canceled due to COVID-19, Azaria’s lost her Tour Manager position. Like many others, Azaria found herself in need of full-time work.

Azaria’s strong communication and computer skills earned her a spot on J. Kent’s project team and she was a top performer during her 3-month assignment. Our client was impressed with her work ethic, upbeat personality, and flexibility as they navigated remote work – something now becoming so familiar to companies around the world.

Azaria – Thank You For Your Dedication and Hard Work!

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