Alternate Titles: Greeter, Concierge, Front Desk Ambassador, Front Desk Coordinator, Secretary, Administrative Assistant
Receptionists are charged with a responsibility that may affect the success of an organization: making a good first impression. Receptionists hand a moderate to busy amount of incoming calls (approximately up to 50 per day), route and screen calls, greet visitors, respond to inquiries from the public, and provide information about the organization. Some Receptions may assist other administrative staff with overflow work, including word processing, data entry, and Internet research tasks at the high end or basic responsibilities such as coordination of all mail into and out of the office at the other end. Receptionists use the telephone, personal computers, and other electronic devices to send e-mail and fax documents; beginning computer skills may be required. And, in the new millennium, the Receptionist is now a contributor to the security of an organization by helping to monitor the access of visitors—a function that has become increasingly important.
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