As the reliance on technology continues to expand in offices, the role of the office professional has greatly evolved.
Administrative Staff Assume More Responsibilities
Office automation and organizational restructuring have led Administrative and Clerical staff to increasingly assume responsibilities once reserved for managerial and professional staff. In spite of these changes, however, the core responsibilities for these positions have remained much the same: performing and coordinating an office’s administrative activities and storing, retrieving, and integrating information for dissemination to staff and clients.
Administrative Tasks – From Complex to Simple, to Routine
Administrative and Clerical staff perform tasks based on their experience level. Therefore, tasks assigned my range from the more complex to simple and routine. Typical duties include composing correspondence/reports for manager’s signature, spreadsheet preparation from full creation to only data entry, project coordination, telephone screening, Internet research, calendaring, travel arrangements to such routine responsibilities as mail sorting, filing, faxing, collating and scanning.
Most have a High School Diploma, however, in the Denver marketplace, many have Bachelor’s degrees and possibly some post-secondary education
Based on the tasks required, Administrative and Clerical staff may have beginning to intermediate computer proficiency and have basic to expert knowledge of standard business software. This software includes MS Office, specifically MS Word and MS Outlook. They may also possess excellent typing skills, including stellar spelling, punctuation, and grammar.
Employers also look for good customer service and interpersonal skills because administrative assistants must be tactful in their dealings with people.
Discretion, good judgment, organizational or management ability, initiative, and the ability to work independently are especially important for higher-level administrative positions.
Changes in the office environment have increased the demand for Administrative and Clerical staff who are adaptable and versatile.